This policy covers the Complete99 public website and its enquiry form. It does not describe a private client system, employee data, cameras, payments or a social-network connection. If such a service is introduced, its information use will be defined in separate material appropriate to the system, parties and purpose.
Information supplied in an enquiry
When a form is sent, the system stores the fields entered, such as name, return contact, organisation, subject and message. Only information needed for the initial conversation should be supplied. Medical information, employee records, payment details, trade secrets and sensitive tender documents do not belong in the public form.
The information is used to receive the enquiry, assign an owner, respond, retain a handling history and prevent abuse. Sending the form does not add a person to a marketing list and does not create a commercial engagement.
Technical information and infrastructure providers
Website servers and security controls may retain network address, time, page address, browser type and security events to operate the service, diagnose faults, prevent attacks and meet legal obligations. Hosting, security and maintenance providers may process technical information only for the service they provide and under appropriate commitments.
If optional measurement, advertising or non-essential cookies are added later, appropriate information and a choice will be provided where required by law before they are enabled for public visitors.
Retention, access and requests
Information is retained only while needed to handle an enquiry, continue requested contact, protect the site or meet a legal obligation. Access is limited to responsible roles and providers who need it. A person can request access, correction or deletion through the contact form; the request will be assessed against identity, the information involved and applicable duties.
In an actual engagement, the responsible contracting party, additional purposes, retention periods and necessary transfers will be identified in the appropriate engagement documents.
Explore the next layer
- Contact form — for a privacy question or information request.
- Terms of use — rules for using the public site.
- Accessibility — adjustments and reporting a barrier.
Clear responsibility boundaries
Complete99 does not sell information submitted through the public form. Information is disclosed only to operate the site and handle the requested matter, with an appropriate instruction or consent, to protect rights and safety, or where a legal obligation applies.